Effective Date: March 20, 2025

Glory Plumbing Services (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect information when you:

• Visit our website at gloryplumbingservices.com

• Fill out forms on our website

• Communicate with us via phone, email, or text messages

• Schedule an appointment or use our plumbing services

The types of personal information we may collect include your name, phone number, email address, physical address, and payment information.

2. How We Use Your Information

We use your information for the following purposes:

• To provide plumbing services and process transactions

• To schedule and confirm appointments

• To send billing notifications, appointment reminders, dispatch notifications, and job completion surveys

• To respond to inquiries and provide customer support

• To improve our website and services

3. Text Message Communications & Verbal Opt-in

Glory Plumbing Services will be collecting opt-in verbally from customers. Customers may opt-in to receive messages either in person at our physical location or over a phone call.

When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if they would like to opt-in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. Customers will be verbally informed that:

• “Message and data rates may apply.”

• “Message frequency may vary.”

• They can “text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.”

• Their phone number will not be shared with third parties for marketing or promotional purposes.

4. Website & Online Opt-in

By submitting a form and signing up for texts on our website, you consent to receive text messages from Glory Plumbing Services at the number provided, including messages sent by an auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

5. Sharing & Protection of Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes. Your information is stored securely, and we implement reasonable safeguards to protect against unauthorized access.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Your Rights & Choices

• You may opt out of receiving SMS notifications by replying STOP.

• You can request access, correction, or deletion of your personal data by contacting us.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

Glory Plumbing Services

contact@gloryplumbingservices.com

(888) 270-6117